The Warranty:

We provide a one-year warranty for the case of non-human damage. Please note that no warranty is provided for damage caused by the user's incorrect operation, but if any situation arises, please contact us, and we will try our best to provide you with the best service. We trust you will be satisfied with our service.  After-sales service, please contact:  #Mail: info@panlonaqua.com  

FAQ (Frequently Asked Questions) for Distributors & Wholesalers

Q1. What products do you offer, and which markets are they suitable for?

A1. We are a manufacturer specializing in integrated eco-friendly glass bottle systems. Our product lines include: self-circulating eco glass bottle systems; replaceable functional modules (filters, lighting, pumps, substrates, etc.); eco consumables and accessories. Our products are suitable for: retail stores; gift shops; pet & aquarium shops; gardening and lifestyle stores; e-commerce sellers.

Q2. How can we become your distributor or wholesale partner?

A2. Please submit the following information in the service section above: name, email, phone number, country, company name & business scope, sales channels (offline / online), expected purchase volume, geographic coverage area. Our sales team will respond within 24–48 hours.

Q3. Is there a minimum order quantity (MOQ)?

A3. Sample order: 1–10 sets. Initial wholesale order: typically 50–200 sets, depending on your region. OEM/ODM orders: MOQ varies based on customization requirements and module selection.

Q4. Do you offer a regional protection policy?

A4. Yes, we provide regional exclusivity for authorized partners. This includes: one exclusive agent per city/region. Protected pricing structure, no additional distributors will be developed within your authorized territory. This ensures a stable competitive environment and long-term growth for our partners.

Q5. Can the system modules be replaced individually?

A5. Absolutely. Our products use a fully modular design, allowing each component to be replaced or upgraded individually: LED top light, water pump, filter module, air pump, glass bottle body, heating system, substrate & eco consumables. Distributors may mix and match modules within one order for more flexible inventory management.

Q6. Do you offer OEM/ODM services?

A6.Yes. We support a full range of customization services: custom glass bottle shapes, logo customization, packaging customization, tailored ecosystem configurations (plants, decorations, filtration systems, etc.).

Q7. Can you provide samples for testing?

A7. Yes. For partners with long-term cooperation intentions: discounted sample pricing. Sample fees can be refunded once wholesale orders reach a certain amount.

Q8. Can wholesale customers mix different product combinations?

A8. Yes, we allow: Mixed wholesale orders, Free combination of modules, Glass bottle + lighting + filtration bundle kits, flexible inventory options to reduce stock pressure.

Q9. What is the cooperation process?

A9. Submit application--Qualification review--Receive quotation & price tier confirmation--Place sample order--Wholesale/agency negotiation--Contract signing--Mass production & delivery--After-sales & marketing support.